Frequently Asked Questions
Everything you need to know about Freak Athlete gear and services.
What is the typical shipping time for Freak Athlete equipment?
Standard domestic orders are processed within 1-2 business days. Depending on your location, delivery typically takes 3-7 business days. Heavy gym equipment may require additional transit time via freight.
Do you offer a warranty on your strength training gear?
Yes, we stand by our quality. All Freak Athlete hardware comes with a 1-year limited warranty covering manufacturing defects. Specific high-wear components like cables and pulleys may have different coverage periods.
What is your return policy for fitness apparel and equipment?
We offer a 30-day return policy. Items must be in their original packaging and in new, unused condition. Please note that customers are responsible for return shipping costs on heavy equipment.
Are your products suitable for commercial gym environments?
While many of our products are designed for high-performance home gyms, we do offer a 'Pro' line specifically rated for commercial use. Please check the product specifications for the 'Commercial Grade' badge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger equipment purchases.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.